Graduate / DME with minimum 7 to 8 years of experience in the HVAC or similar field handling projects.
Responsible for Service department - Handling Customers - Annual Maintenance Contracts, Complaints & Routine Maintenance.
Ensuring upkeep of tools.
Should be able to handle a team of around 30 - 40.
Handling escalations & coordinating with clients.
Ensuring customer satisfaction by timely Maintenance and attending to complaints.